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이현정 ( Lee Hyun-Jung ) - 서울대학교병원
박현애 ( Park Hyeoun-Ae ) - 서울대학교 간호학과
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Abstract
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Purpose: This study examines the patient problems and nursing interventions during telephone consultations by nurses in an ophthalmology nursing unit.
Methods: The data were collected during telephone consultations. A total of 13 nurses consulted 170 patients between September 29 and November 30, 2008 at a tertiary teaching hospital. Problems were raised by the patients and nursing interventions were provided to the patients by the nurses. The SPSS program was used to analyze the data.
Results: There were 228 telephone inquiries by 170 patients. The problems were categorized into four groups based on a literature review and validated by 14 nurses: physical symptoms, medications, administrative matters, and follow-up care. Interventions provided by the nurses were categorized into six groups: instructing patients; providing information; providing background knowledge; assuring the patients; referring to the patients to other ancillary departments; and delivering doctor’s orders.
Conclusions: Nurse interventions for a specific patient problem varied depending on the nurse providing the consultation. The participating nurses expressed the need for a common protocol for telephone consultations. Thus, it would be beneficial to develop a guideline for telephone consultations to minimize practice variations among nurses.
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KeyWords
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전화상담, 전화문의, 전화 간호중재
Telephone Consultation, Telephone Inquiries, Nursing Intervention by Telephone
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원문 및 링크아웃 정보
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등재저널 정보
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